Privacy Policy

First and foremost - we use your info to actually provide you with the services you've booked. Reservations, check-ins, room service, spa appointments, that sort of thing.

We'll send you confirmation emails and important updates about your stay. No one likes showing up to find out there's been a mix-up.

Sometimes we'll reach out with special offers or updates about the Citadel - but only if you've said that's cool with you. You can opt out anytime.

And yeah, we analyze data to improve our operations. Like figuring out peak booking times or which amenities guests actually use versus which ones are just taking up space.

We take security seriously - probably more seriously than we take our ancient fortress theme, and that's saying something.

Your payment information is encrypted using industry-standard SSL technology. We don't store full credit card numbers on our servers - that's handled by our secure payment processor.

Access to your personal data is limited to staff members who actually need it to do their jobs. Everyone signs confidentiality agreements.

We regularly update our security measures and conduct audits to make sure we're staying ahead of potential threats. No system's perfect, but we're doing our best to keep your info locked down tight.

We're not in the business of selling your data. That's not who we are.

We do share info with service providers who help us run the hotel - like our booking system, payment processors, and email service. They're contractually obligated to keep your info secure and use it only for what we've hired them to do.

If required by law or to protect our rights (or yours), we might have to disclose information to authorities. We really hope that never happens, but we gotta be upfront about it.

If Lumirath Citadel is ever sold or merged with another company, your information would be transferred as part of that transaction. You'd be notified beforehand, though.

Yeah, we use cookies. Not the chocolate chip kind - the digital ones that help our website work better.

Essential cookies keep things functioning - like remembering what's in your booking cart. Performance cookies help us understand how people use the site. Marketing cookies track whether our ads are actually working.

You can adjust your browser settings to refuse cookies, but heads up - some parts of the site might not work as smoothly.

We also use Google Analytics to see how visitors interact with our site. It's anonymized data that helps us make improvements. If you're not into that, you can install a browser extension to opt out.

You've got rights, and we respect them. Here's what you can do:

• Access: Ask us what personal data we have about you. We'll provide a copy.
• Correction: If something's wrong or outdated, let us know and we'll fix it.
• Deletion: Want us to delete your info? In most cases, we can do that. There are some exceptions (like if we need it for legal reasons).
• Opt-out: Don't wanna receive marketing emails? Click unsubscribe or let us know.
• Data Portability: You can request a copy of your data in a format that's easy to transfer elsewhere.

To exercise any of these rights, just shoot us an email at reservations@lumirathcitadel.info or give us a ring at (604) 555-8472. We'll get back to you within 30 days.

We don't keep your data forever. That'd be weird and unnecessary.

Generally, we'll hang onto your information for as long as you've got an active account with us, or as needed to provide you services. After your stay, we keep booking records for about 7 years - mostly for tax and legal compliance reasons.

Once we don't need your data anymore, we securely delete or anonymize it. If you request deletion sooner, we'll do that (as long as we don't have a legal obligation to keep it).

We're located in beautiful British Columbia, Canada, so that's where your data lives too. Canadian privacy laws are pretty solid.

If you're visiting from the EU, UK, or other places with strict data protection laws - we've got you covered. We comply with applicable international privacy regulations.

By booking with us, you're consenting to have your information processed in Canada. If that's not okay with you, we totally understand - no hard feelings.

Our website and services aren't directed at kids under 16. We don't knowingly collect personal information from children.

If we find out we've accidentally collected data from a child, we'll delete it pronto. If you're a parent and think your child has given us their info, please contact us right away.

Things change - technology evolves, laws get updated, and we might add new services. When we update this policy, we'll change the "Last Updated" date at the top.

If there are major changes that affect how we use your data, we'll let you know via email or a notice on our website. We're not gonna sneak anything past you.

It's worth checking back here occasionally, just to stay in the loop. We promise not to make it a page-turner thriller, but hey, knowledge is power.